Level Up Casino Privacy
Table of contents
Personal data handling at Level Up Casino follows general principles, framed by the Australian Privacy Act 1988 and the Australian Privacy Principles.
The same Level Up Casino account that holds a balance in Australian dollars also holds registration details, identity documents and payment records, and each of these groups follows its own purpose.
Information Gathered Through Sign-Up, KYC and Play
Data enters the account in three stages: registration, verification and use of the casino. Each stage collects a different group of details for a specific purpose, and the purposes are account management, fraud prevention, legal obligations and, where consent is given, marketing messages.
Registration Form Fields
Registration asks for a valid e-mail address, a password, full legal name, date of birth and residential address. These details have to match the government-issued identity documents later submitted for verification.
Documents Submitted for KYC
Know-your-customer checks use a government-issued photo ID and a proof of address dated within 90 days. The files serve identity confirmation, age control for adults aged 18 or older, and anti-money-laundering procedures.
Payment and Usage Records
Deposits and withdrawals through PayID, Osko, Neosurf, cards, bank transfer or cryptocurrency leave transaction records that support fraud prevention and dispute handling. Usage data such as game sessions and bonus activity supports security monitoring and responsible gambling tools.
| Stage | Data | Purpose |
|---|---|---|
| Registration | E-mail address, password, name, date of birth, address | Account creation and age control |
| Verification | Photo ID, proof of address | Identity confirmation and anti-money-laundering checks |
| Payments | Method, amount, transaction reference | Processing, fraud prevention and dispute handling |
| Play | Sessions, bonus activity, limit settings | Security monitoring and responsible gambling tools |
Recipients, Cookie Types and Site Analytics
Personal data at Level Up Casino is shared only to the extent needed to run the account. Payment processors receive the details needed to complete deposits and withdrawals, game studios receive technical session data, and authorities receive information where a legal obligation applies.
Payment Processors and Game Studios
Banking partners behind PayID, Osko and cards, and the networks behind cryptocurrency transfers, handle transaction details. More than 50 software studios and the live dealer supplier Evolution Gaming process the technical data that a game session needs to run.
Licence Duties and Authority Reports
The Curaçao eGaming licence held by DAMA N.V. carries anti-money-laundering obligations, and reports to authorities follow those obligations. Disclosure beyond them depends on a legal requirement, and reports are limited to what the obligation covers, with no use for unrelated purposes.
Cookies on the Casino Site
At LevelUp Casino, session cookies keep the account signed in while a page is open, preference cookies remember settings such as language, and analytics cookies measure how the site is used. Browser settings control which cookies are stored, and the casino remains usable with optional cookies switched off, although preferences are then not remembered between visits.
Access, Correction and Consent Choices
Under the Australian Privacy Principles, a person with a LevelUp Casino account can ask for access to the personal information held about them and ask for corrections when the details are inaccurate. Requests reach the support team through live chat or e-mail, where e-mail is the channel for requests that involve documents.
Requests for Account Records
An access request covers the registration details and records tied to the account. A correction request applies to details such as the residential address or name.
Complaints About Personal Data
A concern about personal data is first raised with the support team. If the matter is not resolved, the Office of the Australian Information Commissioner is the body that handles privacy complaints under the Privacy Act 1988.
Encryption and Account Safeguards
SSL encryption protects data in transit between the browser and the servers of Level Up Online Casino, and access to account areas depends on the e-mail address and password chosen at registration.
Identity checks at Level Up Casino tie the account to one verified person, which limits misuse of payment methods and keeps the documents in one place, where only the verification process uses them. Limits on deposits, session alerts, cooling-off periods and self-exclusion are controlled from the settings panel and stay private to the account, and those records serve only the working of the tools themselves. Access to the casino is restricted to adults aged 18 or older.
Summary of Personal Data Handling
Personal data at LevelUp Casino is collected in three stages: registration, verification and play. It is used for account management, fraud prevention, legal obligations and consented marketing, and it is protected by SSL encryption. Rights of access and correction apply under the Privacy Act 1988, and the support team is the first point of contact for any request from Level Up Online Casino accounts, whether it concerns access, correction or stored documents of any kind.